Hanazono Summer Season Terms and Conditions
Thank you for booking Hanazono summer activities!
PREVENTION MEASURES AGAINST COVID-19
This season’s summer activities at Hanazono Niseko Resort will operate while sticking to the following guidelines to ensure the safety of our customers and our employees.
Please read it carefully before making a booking.
Please bring and wear a mask when entering the resort center Hanazono 308, and keep it on while moving to the activity location.
- Guests under the influence of alcohol may not participate on river tours.
- Pregnant customers may not join the river tours.
Please check here for information on change/cancellation charges and other notes on using the activity. Please feel free to contact us if you have any questions.
| Rafting | Hiking Tour | Sea Kayaking |
| Ducky | Day Tour | Ocean Fishing |
| Canyoning | Horse Riding Tour | Golf Cart Tour |
| River Fishing | Cycling Tour | Tree Trekking |
| Kids Camp | Mountain Lights | Hanazono Zip World |
Rafting & Ducky
- Cancellations received 2 days prior to the booking will incur no cancellation fee.
- Cancellations received 1 day prior to the booking will incur a 50% cancellation fee.
- Cancellations received on the day of the tour will incur a full 100% cancellation fee.
- No cancellation fee will be charged if the tour is cancelled due to bad weather conditions.
Canyoning
- Cancellations received 2 days prior to the booking will incur no cancellation fee.
- Cancellations received 1 day prior to the booking will incur a 50% cancellation fee.
- Cancellations received on the day of the tour will incur a full 100% cancellation fee.
- No cancellation fee will be charged if the tour is cancelled due to bad weather conditions.
River Fishing
- Cancellations received 15 days prior to the booking will incur no cancellation fee.
- Cancellations received 14 days prior to the booking will incur a 100% cancellation fee.
- No cancellation fee will be charged if the tour is cancelled due to bad weather conditions.
Hiking
- Cancellations received 2 days prior to the booking will incur no cancellation fee.
- Cancellations received 1 day prior to the booking will incur a 50% cancellation fee.
- Cancellations received on the day of the tour will incur a full 100% cancellation fee.
- No cancellation fee will be charged if the tour is cancelled due to bad weather conditions.
Day Tour
- Cancellations received 8 days or longer: No cancellation fee
- Cancellations received between 7 days and 4 days: 50% cancellation fee
- Cancellations received 3 days before the date of use: 100% cancellation fee
Horse Riding Tour
- Cancellations received 2 days prior to the booking will incur no cancellation fee.
- Cancellations received 1 day prior to the booking will incur a 50% cancellation fee.
- Cancellations received on the day of the tour will incur a full 100% cancellation fee.
- No cancellation fee will be charged if the tour is cancelled due to bad weather conditions.
Cycling Tour
- Cancellations received 2 days prior to the booking will incur no cancellation fee.
- Cancellations received 1 day prior to the booking will incur a 50% cancellation fee.
- Cancellations received on the day of the tour will incur a full 100% cancellation fee.
- No cancellation fee will be charged if the tour is cancelled due to bad weather conditions.
Sea Kayaking
- Cancellations received 11 days from the date of use will incur no cancellation fee.
- Cancellations received between 10 days and 6 days from the date of use will incur a 30% cancellation fee.
- Cancellations received between 5 days and 2 days from the date of use will incur a 70% cancellation fee.
- Cancellations received 1 day or less from the date of use will incur a 100% cancellation fee.
- No cancellation fee will be charged if the tour is cancelled due to bad weather conditions.
Ocean Fishing
- Cancellations received 4 days prior to the booking will incur no cancellation fee.
- Cancellations received 3 days prior to the booking will incur a 50% cancellation fee.
- Cancellations received on the day of the tour will incur a full 100% cancellation fee.
- No cancellation fee will be charged if the tour is cancelled due to bad weather conditions.
Golf Cart Tour
- Cancellations received 2 days prior to the booking will incur no cancellation fee.
- Cancellations received 1 day prior to the booking will incur a 50% cancellation fee.
- Cancellations received on the day of the tour will incur a full 100% cancellation fee.
- No cancellation fee will be charged if the tour is cancelled due to bad weather conditions.
Tree Trekking
- Cancellations received 2 days prior to the booking will incur no cancellation fee.
- Cancellations received 1 day prior to the booking will incur a 50% cancellation fee.
- Cancellations received on the day of the tour will incur a full 100% cancellation fee.
- No cancellation fee will be charged if the tour is cancelled due to bad weather conditions.
Kids Camp
- Cancellations received 15 days or more from the date of use: No cancellation fee
- Cancellations received 14 days or less from the date of use: 50% cancellation fee
- Cancellations received 3 days or less from the date of use: 100% cancellation fee
- Cancellations/amendments of reservations made within 14 days of the commencement date, will only be refunded in the event of illness or injury. The guest must present a medical certificate from a local hospital/clinic stating the dates the guest was diagnosed. The refund will be offered only to the guest whose name appears on the medical certificate.
Mountain Lights
- There will be no refunds given once payment has been made.
HANAZONO ZIP WORLD
- Cancellations received 2 days prior to the booking will incur no cancellation fee.
- Cancellations received 1 day prior to the booking will incur a 50% cancellation fee.
- Cancellations received on the day of the tour will incur a full 100% cancellation fee.
- No cancellation fee will be charged if the tour is cancelled due to bad weather conditions.