Deposit

• A 20% non-refundable deposit is required within 7 days of receiving our booking confirmation.
• Reservation can be held for a maximum of 7 days - if payment is not received after 7 days, the hold will be released.

Final Payment

• The final balance is due 30 days prior to arrival.
• If your booking is made less than 30 days prior to your arrival, 100% non-refundable payment is required within 7 days.
• Reservations made within 14 days of the commencement date must be paid in full at the time the booking is created.

• Cancellations/reductions of paid reservations made more than 30 days prior to the commencement date will be refunded 80% of the value. (i.e. loss of deposit)
• Cancellations/reductions of paid reservations made within 30 days of the commencement date will not be refunded.
• Cancellations of paid reservations made within 30 days of the commencement date will only be refunded in the event of illness or injury whereby a guest must present a valid medical certificate from a Japanese local hospital or Japanese local physiotherapist stating the guest was incapacitated. The refund will only be offered to the guest whose name appears on the medical certificate.
• In the case of a private lesson/tour booked for more than 1 person, a refund or reschedule will not be offered if 1 participant is ill or injured. A Japanese local medical certificate or Japanese local physiotherapist certificate for each person in the product would be required to receive a refund or reschedule.

• Requests for booking alterations made more than 72 hours prior to booking date is possible but subject to availability.
• Requests for booking alterations made within 72 hours of the booking date is not possible. These alterations include:
  • Changes to the product start time
  • Transferring product to other guests
  • Changes to product meeting point

• NISS will operate regardless of weather conditions and lift operations. Compensation cannot be made for weather or operational conditions outside the control of NISS. In the case of inclement weather, the instructor will choose suitable terrain which may require travel by shuttle bus to other parts of the resort or remaining in flat, sheltered areas.
• NISS will not be held liable for any accidents that occur before, during or after the lesson.
• Group lessons commence at 10:00am at Hanazono. Guests arriving after 10:00am may not be able to join the group or reschedule their lesson.
• Please come to Hanazono to pick your children at Hanazono after the lessons.
• NISS lessons will not be extended or rescheduled due to the late arrival of the guest for any reason. No refund is offered for late arrival.
• Lift passes are obligatory for all guests and are not included in the lesson price. A Hanazono-Hirafu Pass is recommended for Levels 1 – 3. A Niseko United Lift Pass is recommended for Levels 4 – 5.
• Guests may switch between ski and snowboard instruction at no additional cost during a multi-day lesson package. Guests are required to contact NISS 24 hours prior. Subject to lesson availability.
• Requests for particular instructors cannot be guaranteed. In the event that a requested instructor is not available, NISS reserves the right to allocate another instructor without providing notice to the guest.
• Guests must be a minimum of 3 years of age to register for the Tic Tac, 7 years of age to register for the Yuki and 15 years of age to register for the Adult Program.
• All group lessons are conducted in English. Private Lessons can be conducted in an alternative language upon request and instructor availability.
• NISS reserves the right to place guests into the group that best suits their ability level.
• Guests may be filmed or photographed during their time with NISS. Guests are required to notify NISS if they do not consent to media being used for promotional purposes.
• NISS strongly recommends guests have comprehensive travel insurance to cover unexpected costs incurred by travel delays, injury or illness.

• HPG/NWPC Tours may be suspended if a guide deems the guest’s safety cannot be assured due to inclement weather and/or unfavorable snow conditions.
• When suspension of a tour is made before a lift has been ridden, the tour will be rescheduled to the next available day.
• When suspension of a tour is made within the first half of the tour, 50% of the HPG tour fee and 40% of the NWPC tour fee will be refunded.
• When suspension of a tour is made within the second half of the tour, the tour fee will not be refunded.
• If less than 7 people have signed up for a Weiss Group Tour by 8:00pm the night before, the tour will be cancelled. The guest is required to supply a valid phone number to be contacted by to be notified of this cancellation.
• A transfer service will be provided to and from the guest’s accommodation. The guest is required to be fully dressed and ready, a minimum of 10 minutes prior to the advised pick up time. A no show to a scheduled pick up will result in cancellation of your booking, with no refund offered. 
• Guests are required to be a minimum of 12 years of age on the day of the tour, and meet the minimum ability requirement. Guests aged 12 – 16 years must be accompanied by a responsible parent or guardian over 18 years.
• An avalanche pack with beacon, probe and shovel can be provided for the guest. If the guest chooses to bring their own, they are required to have a sound understanding of operating their own equipment.
• Guests are required to provide touring equipment for hike tours. This must be arranged prior to the tour commencing and guests must have a sound understanding of operating the equipment.
• A valid lift pass is required. This is not included in the tour cost, and must be arranged by the guest prior to the tour commencing.
• Hanazono strongly recommends guests have comprehensive travel insurance to cover unexpected costs incurred by travel delays, injury or illness.
• Guests must not consume any alcoholic beverages on the day of their tour. Any guest who has consumed alcohol will not be allowed to join the tour, and their reservation will be immediately cancelled, with no refund offered.
• Safety is of utmost importance to HPG/NWPC. All guests must partake in a safety briefing, and obey the guide’s directions at all times. Should any guest be found to be putting themselves, others or guides in danger, they will be immediately removed from the tour with no refund offered.
• It is the requirement of the guest to meet the minimum riding standard and be riding in control at all times.
• Guests may be filmed or photographed during their time with HPG/NWPC. Guests are required to notify Hanazono if they do not consent to media being used for promotional purposes.
• Hanazono will not be held liable for any accidents that occur before, during or after the tour.

• Hanazono Adventure Park may be suspended if a guide deems the guest’s safety cannot be assured due to inclement weather and/or unfavorable snow conditions.
• Ｗhen suspension of activity is made prior to the activity commencing, the activity can be rescheduled to the next available day.
• All participating guests must be present at the Activities Desk in Hanazono 308 a minimum of 15 minutes prior to the activity start time.
• All guests must wear a helmet, goggles, waterproof pants and jacket, gloves, neck warmer, and warm layers on the activity.
• Group activity will include other members of the public.
• Guests are required to wear snowshoes or snowboard boots (not ski boots) to participate.
• Should the guest arrive after the reservation time, the guest will no longer be able to join the activity or reschedule the activity. No refund is offered for late arrival.
• For Tandem Snow Mobiles, guests need to be 7 years and older, and a minimum of 120cm in height, accompanied by a driver 18 years and older. For Single Riders, the guest must be 13 years and older to ride independently.
• For Hanazono Zipflight, guests need to be 6 years and older. Age between 6 and 12 inclusive, accompanied by a guardian of 18 years and older. Age between 13 and 17 inclusive, waiver required by guardian of 18 years older. Weight must be between 30 and 105kg.
• Guests must not consume any alcohol on the day of their activity. Any guest who has consumed alcohol will not be allowed to join the activity, and their reservation will be immediately canceled, with no refund offered.
• Guests may be filmed or photographed during their time with Hanazono activities. Guests are required to notify Hanazono if they do not consent to media being used for promotional purposes.
• Hanazono strongly recommends guests have comprehensive travel insurance to cover unexpected costs incurred by travel delays, injury or illness.
• Hanazono will not be held liable for any accidents that occur before, during or after the activity.

• Online Bookings can be made up to 4 days prior to the start date. After this, bookings can be made directly at Niseko Sports stores on the day of start.
• Cancellations of paid reservations made more than 1 day prior to the product date will receive a full refund.
• Cancellation or amendments within 1 day of booking start day are possible by guests directly to Niseko Sports/Diamond X Sport. In this situation, guests will receive store credit of equal value to the cancelled or amended portion of the booking. Store credit will be valid for the duration of the guests' stay in any Niseko Sports/Diamond X Sport store.
• In case the total payment of the amended booking excesses the paid amount of the original booking, the payment can be made at Niseko Sports stores.
• In the event of cancellations due to inquiry, illness, flight cancellations or mountain closures a refund will be issued if appropriate documentation provided.
• Hanazono strongly recommends guests have comprehensive travel insurance to cover unexpected costs incurred by travel delays, injury or illness.