2020 -2021 Winter Hanazono Covid-19 Safety Plan Guidelines

Introduction

Based on the "Basic Policy for Countermeasures against Covid-19 Infections" and "New way of life" presented by the Japanese government, "New Hokkaido Style" is a new lifestyle and business style for practicing in Hokkaido. In line with this "New Hokkaido Style" and under the guidance of government agencies, the resort is operated with the highest priority given to ensuring the health and safety of all guests and staff.

Contents

• Attention should be paid to health management of all persons involved in the resort, including
  guests and staff.

• Intensify cleaning and disinfection to provide sanitised facilities.

• Ensure social distancing and a well-ventilated air environment.

What to ask of guests at the time of considering visiting

 ・ Have our guests take their own temperature in advance.

 ・ Understanding and cooperation to prevent the spread of infection, such as postponing the visit
       if guests are not feeling well.

In addition, we will notify in advance that customers who fall under the following items will be refused entry to the resort.

・ Those who have close contact with a person who is positive for Covid-19.

・ In countries where the government has restricted entry within the last 14 days or required observation periods after entry, those who have visited or had close contact with the residents in the area.

What to ask of guests when they come to the venue

・Wearing a mask.

・Hand wash and gargle.

・Ensuring social distance when entering a queue or seating (1 ~ 2 m recommended)

・Utilization of online advance reservation and payment.

・Use of cashless payments such as credit cards when making local payments.

Common measures for the NHR

・Require all staff to take temperature before going to work (employees to refrain from attending the workplace if experiencing a temperature/fever over 37.5 degrees.)

・Encourage all staff to gargle regularly.

・Require service staff to wear masks or shields.

・Hand sanitizer will be installed at the entrance of each building and in the restrooms.

・Regular ventilation of vehicles and buildings

・Turn off hand dryers and install paper towels in restrooms.

・Installation of signage to encourage social distancing, hand washing, gargling, and wearing a mask
    will be displayed.

・In addition to regular cleaning, implement additional disinfection for areas and facilities in direct contact with guests and staff.

・Avoid direct contact between guests and staff wherever possible (use coin trays, wear gloves, etc.)

・Installation of anti-splash acrylic screens at customer service counters (ticket booths, NISS,
    shops, restaurants, cafes, etc.)

Measures by department

  • Ticket/Information

    ・It is recommended that guests purchase lift tickets online and in advance. 

  • Chairlifts

     ・ In the case of the same cohabitating group, up to 4 people can ride on a 4-person quad lift.

     ・ If not from the same cohabitating group, a maximum of two people per carriage shall ride on a 4-person quad lift, appropriately distanced.

     ・ Encourage people to maintain social distancing around lift bottom stations.

    ・ Passengers shall not remove gloves, goggles, face masks, etc., while riding the chairlifts/Gondolas.

  • Eating and drinking facilities (EDGE, Hana1 Café, 308 Café)

    ・limit the occupancy of seats and maintain social distancing between seats.

    ・Installation of anti-splash acrylic screens at the food order counter and cash registers.

    ・Implement all necessary hygienic practices to prevent the spread of infection in cooking and serving process.

    ・All publicly exposed surfaces will be periodically wiped and disinfected.

  • Shuttle bus

    ・All publicly exposed surfaces will be periodically wiped and disinfected.

    ・Ensure drivers are sufficiently distanced from guests to prevent the spread of infection.

  • Ski rental/retail (common to all Niseko Sports stores)

    ・Rental clothing and items will be washed and sterilized after each rental.

    ・Helmets will be disinfected with disinfectant spray each time guests try them on or return them.

    ・Boots will be sterilized with disinfectant spray each time guests try them on or return them.

    ・There will be no rental of gloves and hats.

    ・Guest temperature will be measured before rental services will be provided.  Guests will not be able to rent equipment if showing a temperature/fever of 37.5 degrees or higher.)

    ・Guests must be appropriately socially distanced when seated on the fitting bench.

    ・All publicly exposed surfaces will be periodically wiped and disinfected.

  • Snowsports school services

    ・Guest temperature will be measured before snowsports school services will be provided.  Guests will not be able to participate in snowsports school services if showing a temperature/fever of 37.5 degrees or higher.)

    ・All publicly exposed surfaces will be periodically wiped and disinfected.

    ・Staff members (wearing gloves and masks) will prepare and serve children’s snacks and lunches.

  • HPG Guided Tour, Weiss Cat Tour

    ・Guest temperature will be measured before services will be provided.  Guests will not be able to participate in any services if showing a temperature/fever of 37.5 degrees or higher.)

    ・All publicly exposed surfaces will be periodically wiped and disinfected.

  • Activity (Snowmobiles, snowshoes, snow rafts, tubing)

    ・Guest temperature will be measured before services will be provided.  Guests will not be able to participate in any services if showing a temperature/fever of 37.5 degrees or higher.)

    ・All publicly exposed surfaces will be periodically wiped and disinfected.

  • Ski patrol

    ・Wearing a mask and gloves is mandatory when rescuing an injured person.

    ・Rescue boats will be disinfected after being used for transportation of injured persons.

About measures for employees

  • Ensuring health

    ・It is critically important for employees to monitor their own health and well-being. 

    ・Employees who feel unwell during work hours will be sent home immediately.

    ・Employees remain at home should monitor their own health on a continuous basis.  If symptoms do not improve, employees must consult a doctor or public health center.

  • Response to suspected infection

    ・Report to the manager and the company.
    ・Report the results to the company in accordance with instructions from health centers and medical institutions.
    ・For residents, they will be observed in an isolated room provided by the company.

  • Response to confirmed infection
    • Establish a communication system between the health management supervisor or health and safety promoter, etc., and the health center, and cooperate with all enquiries from the public health center.
    • If a contact is identified as a close contact, report it to the company immediately and follow the instructions of the health center or medical institution.
    • Consideration will be given to the privacy/human rights of infected persons to ensure that their names are not made public.

Information on COVID-19


• Ministry of Foreign Affairs of Japan's Overseas Safety Homepage: Strengthening border measures against new coronavirus infections in Japan
https://www.anzen.mofa.go.jp


• Ministry of Health, Labor and Welfare about disinfection and sterilization method of new coronavirus (Ministry of Health, Labor and Welfare, Ministry of Economy, Trade and Industry, Consumer Affairs Agency special page)
https://www.mhlw.go.jp/stf/seisakunitsuite/bunya/syoudoku_00001.html


• Information on New Coronavirus Infection (COVID-19)
http://www.pref.hokkaido.lg.jp/ss/ssa/singatakoronahaien.htm


• Infection status in Hokkaido
http://www.pref.hokkaido.lg.jp/hf/kth/kak/hasseijoukyou.htm#2/22

References

Basic Policy for Countermeasures against Novel Coronavirus Infection (Ministry of Health, Labour and Welfare)

New Hokkaido Style (Hokkaido)

Guidelines for Preventing the Spread of New Coronavirus Infection in Amusement Parks and Theme Parks (East Japan Amusement Park Association, etc.)

Guidelines for Preventing the Spread of New Coronavirus Infection in Retail Stores (Japan Retailers Association, etc.)

Guidelines for Continuing Food Service Business (Japan Food Service Association)

Guidelines for Countermeasures against Novel Coronavirus Infection in Cableway Business (Japan Cable Transport Association)