Prevention Measures Against COVID-19

Prevention Measures Against COVID-19

This season’s Rafting at Hanazono Niseko Resort will operate while sticking to the following guidelines to ensure the safety of our customers and our employees.

Apr 29 ~ May 8: Activity operation suspended under the State of Emergency
May 9 ~ Oct 31: To prevent the spread of infection, we will operate while following measures below

To prevent the spread of infection via badly ventilated, overcrowded and confined space​​​​​​. The below special measures will be conducted while the Japanese government's COVID-19 special requirements are in effect. 
In order to give you peace of mind while enjoying the amazing outdoor activities here in Niseko, in Hanazono all of our staff are doing our best to provide the safest environment possible. 

Please make sure to read through our measures and policies carefully before participating in any of our activities. 

General Prevention Measures for all Activities

Free Cancelation Policy for Both Cancellation on the Day Before and Same-Day Cancelation
Normally, 50% or 100% cancelation fee will be applied to customers who wish to cancel on the day before or on the same day of their booked activity due to reasons other than force majeure respectfully. However, there will be no cancellation fee during this COVID-19 period. If you feel any kind of unwell on the day of activity, please make sure to contact us. (Tel +81-0136-21-3333)

Maintaining a hygienic environment and social distance at the resort center’s reception and cloth changing area

  • For reception, cloth changing, and photo sales, which are carried out indoors, regular cleaning and disinfection of the resort center is performed at regular intervals to ensure safety.  
  • We will install an alcohol disinfectant spray / hypochlorous acid disinfectant spray in various places throughout the building to create a hygienic environment where customers can feel safe about secured. We will also disinfect items like pen used by customers in the reception.
  • To prevent you using the same changing room with other guests, we will be offering multiple changing rooms. We will also be calling out to keep social distancing when you change clothes.
  • While those prevention measures are in effect, we have to stop selling photos of the tour during this period.

Policies of Mask Wearing During the Activity
Due to the nature of activities such as rafting, it’s possible that your mask will get wet with water and will limit your ability to breathe. To prevent this, wearing a mask is not allowed during the activity. Besides, due to the characteristics of dry suits, it is also difficult to carry any personal items. Consequently, you cannot wear a mask while during the dry suit-wearing period (including when traveling to the river by bus). Please be aware of these points before joining Hanazono’s activities.

Regarding Your Physical Condition
We will conduct a temperature check for all customers who participate in our activities. If you were checked to have a fever of 37.5 degrees or higher during, we would refuse to let you take part in our activities. We will also cancel the participation of customers who were to have cold symptoms such as coughing, sneezing or runny nose. No cancellation fee will be charged, so please feel free to contact us.
Guests who do not participate in the activity cannot wait in the resort center. Please kindly wait in other places such as your car.

Specific Prevention Measures for Each Activity

Below you will find details about the specific prevention measures for each activity.
Please click the activity name you'd like to check.


Rafting Ducky CANYONING SEA KAYAK Scenic Mountain Bike Tour 


Rafting's Prevention Measures

Charter Boats for Groups of 3 People or More
Customers in the same group of 3 to 6 people will be given a charter boat just for your group. 
If you are in a group of 6 people or more, we will put your group in multiple charter boats.

For Individuals or Groups of 2 people, Boat Sharing is Limited to 4 People per Boat
Depending on the reservation situation, for individuals or a group of 2, we may ask you to share the boat with 1 to 3 customers from another group. However, the maximum number of passengers for a sharing boat is 4 people so that it does not become an overcrowded and confined space.

Practicing Social Distancing While Moving to the River by Vehicle
To make sure there is enough space between customers, we’d like to ask you to do not sit right next to another customer. We will change the size of the transport vehicle depending on the number of passengers. Also, to make sure the vehicle is well ventilated, we will open the window during the transport. 



Ducky's Prevention Measures

More info coming soon.



Scenic Mountain Bike Tour's Prevention Measures

More info coming soon.



Canyoning's Prevention Measures

More info coming soon.



Sea Kayaking's Prevention Measures

More info coming soon.

Have questions about this article, want to provide feedback or contact us for any reason? Get in touch with us today. We'd love to hear from you.

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